Desktop or mobile web
Browser
- Customer site portalAssigned alarm and patrol sites
- Technician toolsSite work, help and new-account handoff
- Personal safetyAvailable in the phone apps
Pocket Watchdog
Watchdog access, wherever the work takes you.
One login for assigned sites, personal safety and technician tools—on the web, Android and iPhone.
Enquire about access
Or call 0800 928 243
- Access set by Watchdog
- 24/7 monitoring from Rotorua
- Nationwide
Your Pocket Watchdog accountReady for work
- 01Sign inWith the account issued by Watchdog
- 02See your accessSites, tools and safety features set for you
- 03Choose your deviceBrowser, Android or iPhone
- 04Reach monitoringWatchdog operators are available 24/7
CustomerSafetyTechnician
Start with what you need to do
Watchdog creates each account with the sites, tools and safety features that person needs.
Customers
See your assigned sites
Review alarm information or work with patrol-site notes, visits and jobs. One login can cover more than one site.
Customer site access Personal safetyRaise a monitored alert
Panic works in both phone apps. Android can also run enabled lone-worker checks.
Personal safety features TechniciansWork with a site
Search accounts, manage test mode, update site records, prepare a handoff and use field guides.
Technician toolsUse Pocket Watchdog where you work
Use the same login in the browser, on Android and on iPhone. Available features follow the person's account and platform.
Full phone feature set
Android app
- Customer and technician accessAssigned sites and permitted tools
- Panic and emergency contactsAvailable to permitted accounts
- Automatic lone-worker checksWelfare, possible fall, possible phone drop and no movement—each enabled separately
Core phone access
iPhone app
- Customer and technician accessAssigned sites and permitted tools
- Panic and emergency contactsAvailable to permitted accounts
- No automatic lone-worker checksNo welfare, fall, phone-drop or no-movement detection
The right view for each assigned site
Each login shows its assigned sites, with a site switcher when there is more than one. Alarm and patrol sites each have a purpose-built view.
See what is on your alarm account
Review the current information held for each assigned alarm site.
- Overview of the site
- Alarm history and recent events
- Signals recently received from the panel
- Alarm users configured on the panel
- Response contacts Watchdog calls when an alarm activates
- Zones configured at the site
- Test-mode status when that view is included
- Permaconn status when the site has that connection
Work with patrol information
The menu changes for a patrol site, so the information matches the work taking place there.
- Site details including the site code and address on file
- Patrol notes for the guard; customers can write and save a note to the guard notes
- Recent jobs on sites that have jobs
- Checkpoint scans or recent patrol visits, depending on the site
A monitored alert from the phone
Personal-safety accounts use the Android or iPhone app, with panic, emergency contacts and the protections enabled for that person.
Panic alarm
Press and hold for about 3 seconds to send an alert straight to monitoring. Releasing early or sliding off cancels it, helping prevent a pocket tap from sending.
The alert includes location when available. It can still send without GPS, and the app provides a direct call to 0800 928 243 if needed.
Emergency contacts
Store up to three contacts in call order, plus the person's callback number. They are included with an alert for monitoring.
Android only · enabled per check
Android lone-worker protection
Start protection begins the enabled checks and shows that protection is active. Stop protection ends them.
PromptSound or vibration, over the lock screen
I'M OKNothing is sent; that check resets
SEND HELP NOWThe alert sends immediately
No answerHelp is requested when the countdown ends
Welfare check-in
Scheduled safety prompts, with the option to check in early.
Fall detection
Flags movement that may indicate a possible fall. It is not a medical device.
Phone-drop detection
Flags a possible significant drop of the phone.
No movement
Prompts after an agreed period without meaningful movement.
Android setup includes notifications, location and battery optimisation. Alerts wait for a connection if signal is lost.
Site tools for the field and the desktop
Find monitored sites, complete common account work and prepare handoffs from the browser or either phone app.
Find and review a site
Search monitored accounts and review site details, activity, faults, signals, contacts, zones, schedules and notes.
Keep the account current
Manage test mode, zone labels, alarm users, response contacts and service notes while on site.
Check what needs attention
Review possible faults, nearby sites on test, connection details and Permaconn activations.
Prepare a new account
Save and submit site, equipment, contact and response details for the monitoring team to review and create.
Commissioning and troubleshooting
Search practical guides for alarm panels, communications, monitoring processes and common faults. Technician help is available, with operational decisions handled by phone.
Activity and permissions
Review assigned sites, activations and active test modes. Access can be view-only or include updates, with personal-safety features granted separately.
A phone event becomes an agreed response
01
Raise the eventThe phone sends a panic or an enabled Android check.
02
Confirm when promptedAutomatic checks can be cleared or sent for help. Panic goes straight through.
03
Operator verifiesWatchdog monitoring receives the person, event and available location.
04
Follow the planThe operator carries out the response already agreed.
Pocket Watchdog questions
It is one Watchdog login for permitted site information, personal safety and technician work. Watchdog creates the account and decides what that person can see and do.
For customer site information and technician tools, yes. Panic and lone-worker checks use the phone app.
No. Panic is on both phone apps. Welfare, fall, phone-drop and no-movement checks are Android only.
No. Location supports panic and gives Android protection a recent position for alerts. There is no employer live-tracking screen.
No. It is a phone-based safety check. It can miss a fall and can prompt when nothing is wrong.